Legal

Privacy Policy

Last updated: January 2025. We value your privacy and are committed to protecting your personal information.

01

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, and project details when you contact us through our website or enter into a project agreement. We also collect non-personal information automatically through analytics tools, including pages visited, time on site, device type, and referral source.

02

How We Use Your Information

We use the information we collect to respond to your enquiries, deliver our creative services, send project updates and invoices, improve our website and services, and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.

03

Cookies & Analytics

Our website uses cookies and anonymous analytics tracking to understand how visitors interact with our content. This data is aggregated and does not identify individuals. You may disable cookies in your browser settings, though this may affect certain website functionality.

04

Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We use Firebase (Google Cloud) for data storage and authentication. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

05

Media & Creative Assets

Any photos, videos, or other creative assets you share with us for a project are used solely for the purpose of completing that project. We will not use your assets for other purposes without explicit written permission. Completed project work may be featured in our portfolio unless you request otherwise in writing.

06

Third-Party Services

We may use third-party services such as Google Analytics, Firebase, and payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

07

Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your data, and opt out of communications at any time. To exercise any of these rights, please contact us at the email below.

08

Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Project files and communications are typically retained for a period of 3 years following project completion.

09

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

For privacy-related enquiries, contact us at hello@oseicreatives.com

Privacy Policy